Policies

Policies

STORE POLICIES AND PRIVACY INFORMATION

Ordering from our site means that you have read, and agree to, the following policies. VA residents will be charged sales tax.
We want you to be happy with your purchase, so read item descriptions CAREFULLY, especially regarding sizes. Computer monitors vary, so product colors may not be an exact match to your screen appearance. Read the return policy below. If you have questions before you purchase, don’t be shy! Drop us a note, and we’ll be happy to help!
dawn(at)eclecticdawnarts(dot)com

shipping
Estimated Shipping Times

PRIORITY MAIL: We understand you want your items ASAP, so we ship via USPS Priority (faster, trackable, insured) within 2 business days (M-F, 9 – 5) – except for tiny items under $10, such as magnets, which are sent First Class.
We will send you a tracking number for Priority Items. Your package should arrive in 1 to 3 business days after we ship. See the Estimated Shipping Times map on this page for estimated arrival times. Once your package is in the hands of the USPS, please note that we can’t make it “hurry up and get there”, especially during busy holiday seasons, it is in the hands of the United States Postal Service for delivery.
Shipping Costs: the fee covers postage, insurance, containers, packing materials, transport, and time spent preparing your items for shipping. We recycle materials whenever possible to keep costs down and to be kind to our planet.
U.S. SHIPPING ONLY: We only ship to U.S. addresses.
DAMAGE: In the unlikely event of damage, take photos of the damaged box BEFORE opening it! Then take photos of any damage to the items inside the package. Keep the box, packing material, and damaged items until your claim is processed! The items may need to be inspected. Click link to FILE USPS CLAIM for a lost or damaged item.
RETURNS: Returns may be made within 7 days of delivery of your package, provided the item is in NEW condition*. Send us an email, let us know what the issue is and when to expect the return. Return shipping is buyer’s responsibility. EDA will refund original purchase price (and original shipping) when the item is received in NEW condition. Please note the following:
1. Commissioned pieces are NOT returnable nor refundable, due to their personal nature.
2. We will not accept returns on items that are damaged due to improper care! We include care instructions for items when we ship. Care instructions are also listed in the FAQs section of our site and in item descriptions!
CUSTOM ORDERS
If you’d like Dawn to create a custom piece specific to your favorite colors or subject matter, she will be happy to assist you! Due to their personal nature, custom orders are NOT returnable, nor refundable.
PRIVACY
Eclectic Dawn Arts does not sell, rent, loan, trade, or lease any personal information collected from our site.
We analyze web logs to improve this site; our logs do not personally identify visitors, and we do not attempt to link log information with individuals who browse the site, EXCEPT in the case of image or content theft or hotlinking.
USE OF COOKIES
If you follow a link to another site via a link here, for advertisers, shops, or resources, those sites may use cookies, and your privacy there depends on the Privacy Policy of THAT site. Please read their policies. You may also wish to consult privacy guidelines recommended by the Online Privacy Alliance (www. privacyalliance.org).
PRIVACY OF OUR EMAIL LISTS:
We hate SPAM! Once or twice a year, we may send an email to share special news with our customers. We do not collect email information of visitors to our site. Our subscribers will only get one or two emails a month, and our list is sacredly private. We do not sell, rent, loan, trade, or lease addresses of our customers or subscribers to any other entity, business, or person. Ever!!

COPYRIGHT NOTICE: NO image hotlinking, copying, broadcasting, publishing, or selling of our content or material, in any form or manner. We use our logs and other means to track internet theft of our images and content.  We WILL contact a user’s IP if we find that the user has violated our website use policy regarding images and content. Copyright violations could result in your ISP shutting down your website. Copyright violators will be charged usage fees for any of our images or content found in any form, electronic or otherwise. Please read the Licensing/Use page for more information. You MAY share links to blog posts freely!

©2001-2017 Dawn Schmidt Ventimiglia/Eclectic Dawn Arts. All Rights Reserved.

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